Field Services Technician

Zones, Inc; Little Rock (AK, AR); Remote; Full time

Job summary

A leading company is seeking a Field Services Technician to join their team. This remote position requires extensive travel and involves hands-on tasks such as adding/removing equipment, conducting inspections, and ensuring quality. Ideal candidates will have a minimum of 2 years of relevant experience and proficiency with basic electronics. The role offers a comprehensive benefits package and opportunities for growth in a collaborative environment.

Benefits

Medical Coverage

State-mandated Sick Leave

Wellbeing Benefits

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Willingness to undergo training for various certifications.

Responsibilities

• Add or remove non-powered equipment hardware.
• Conduct in-process and final quality inspections.
• Write Job Information Memorandums (JIMs).

Skills

Communication

Problem Resolution

Proficiency with PC

Tools

Basic Hand Tools

Job description

Company Overview:

When it comes to IT solution providers, there are many choices. However, for innovative and comprehensive end-to-end service offerings, there is only one: Zones – First Choice for IT. Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in over 120 countries and partnering with leading companies like Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones excels in building digital infrastructures that transform business operations. Follow Zones on Twitter @Zones and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00; commensurate with experience

Hours: Standard business hours

Our Field Services Team delivers value by creating long-term customer relationships through effective communication, issue triage, and proactive problem resolution. Training is provided to ensure you can meet customer needs efficiently.

What you'll do as a Field Services Technician:

• Add or remove non-powered equipment hardware
• Add or remove wiring and connections (on non-working equipment and switchboard cables)
• Lead verification and continuity testing
• Analyze job specifications and drawings
• Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries
• Assign work to Skill Level 1 and 2 Installers
• Prepare Method of Procedure (MOP)
• Write Job Information Memorandums (JIMs)
• Resolve issues related to job specifications and drawings
• Update office record drawings
• Conduct in-process and final quality inspections

What you will bring to the team:

• Minimum of 2 years of relevant experience or equivalent
• Authorized to work in the US
• Valid driver’s license, insurance, and RealID/Passport for travel
• At least 25 years of age
• Proficiency with PC, basic electronics, hardware, and operating systems
• Ability to perform essential functions with or without accommodations
• Willingness to travel extensively, including driving several hours daily
• Availability for rotating and weekend shifts
• Ability to lift tools, parts, and equipment up to 75 lbs. unaided, and up to 150 lbs. with assistance
• Physical ability to bend, squat, walk, stand, sit, reach, and manipulate objects of varying sizes
• Willingness to undergo training for various certifications
• Basic hand tools (screwdrivers, crimpers, pliers, etc.)

Benefits: Zones offers a comprehensive benefits package including medical coverage, state-mandated sick leave, and other wellbeing and work-life balance benefits. As a diverse community and an EEO employer, we value inclusion and equal opportunity.

Join Zones for a career on the cutting edge of IT innovation, in a collaborative, diverse, and dynamic environment. We support growth in areas like sales, engineering, operations, administration, and more. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Zones participates in E-Verify to confirm employment eligibility.