Field Services Supervisor II: Global Logistics & Ops

DHL Group; Norwalk (CT); On-site; USD 88,000 - 118,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentives

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance

Training opportunities

Job summary

DHL Express in Norwalk, CT is seeking a qualified Field Service Supervisor to arrange the movement of parcels by air and ground, including international import/export operations. You will supervise 8–12 staff, set objectives, and drive productivity while ensuring policy compliance and high service levels.

Key tasks include coordinating operations, engaging with partners and customers, and leading process improvements within a unionized workforce.

Qualifications

• BS/BA and 2 years' related field experience, including at least one year of supervisory experience.
• Professional certification may be required in some areas.
• Valid Driver's License and a Motor Vehicle Record that meets driving standards.
• Must be 18 years old and able to pass pre-employment checks.
• Excellent customer service skills are essential.

Responsibilities

• Expedites daily activities of all operations to satisfy clients and improve profitability.
• Supervises airport ramp operations, loading/unloading, and carrier consolidations.
• Oversees warehouse sort operations for international shipments.
• Monitors flights, communicates network updates, and deploys contingencies as needed.
• Collaborates with US Customs and DHL Imports for proper processing.
• Manages KPIs, costs, and participates in budgeting and process improvements.
• Supervises 8–12 union staff, including hiring, coaching and training.

Skills

Supervisory experience

Leadership

Customer service

Communication

Problem solving

Decision making

Valid driver's license

Education

BS/BA in related field

Professional certification (in some areas)

Tools

MS Office

Job description

DHL Express in Norwalk, CT is seeking a qualified Field Service Supervisor to arrange the movement of parcels by air and ground, including international import/export operations. You will supervise 8–12 staff, set objectives, and drive productivity while ensuring policy compliance and high service levels.

Key tasks include coordinating operations, engaging with partners and customers, and leading process improvements within a unionized workforce.