Field Services Lead – Global Logistics and Operations

DHL Express; Florida; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

Retirement Savings - 401K with company

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Express is seeking a Field Service Supervisor in Florida to coordinateParcel movement by Air and Ground, including international import/export operations. You will supervise airport ramp activities, back office staff, and collaborate with customs and partners to ensure compliant, on-time shipments.

The role requires a BS/BA with at least one year of supervisory experience, and a proven track record in customer service, budgeting, and process improvements.

Qualifications

• BS/BA and 2 years of related field experience, including at least one year of supervisory experience.
• Professional certification required in some areas.
• Valid Driver's License and a Motor Vehicle Record meeting driving privileges standards.
• Must be 18 years old.
• Excellent customer service skills.
• Candidate must pass pre-employment background, drug, and medical physical screening.

Responsibilities

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company.
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers.
• Supervises warehouse sort operations processing international import and export shipments.
• Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary.
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
• Charged with developing and managing relationships with Business Partners.
• Responsible for development and implementation of special projects.
• Ensures quality system is implemented and maintained within area of responsibility.
• Manage Key Performance Indicators and cost levels.
• Assists in annual budget preparation.
• Provides technical product assistance to staff.
• Advises staff of changes to company policies and goals.
• Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes.
• Sets objectives and delivers results with a short-term, operational focus.
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems.
• Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances.
• Assigns and checks work.
• Heavy use of MS Office products in day to day activities (in particular Excel and Outlook).
• Provides guidance and training.
• Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class.
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions.

Skills

Customer service

Supervisory experience

Budgeting & cost control

Office software

Education

BS/BA and 2 years experience

Tools

Excel

Outlook

Job description

DHL Express is seeking a Field Service Supervisor in Florida to coordinateParcel movement by Air and Ground, including international import/export operations. You will supervise airport ramp activities, back office staff, and collaborate with customs and partners to ensure compliant, on-time shipments.

The role requires a BS/BA with at least one year of supervisory experience, and a proven track record in customer service, budgeting, and process improvements.