Field Service Supervisor 2nd Shift - Logistics Leader

Deutsche Post; Boston (MA); On-site; USD 96,000 - 128,000; Full time

Benefits offered by this job

Competitive pay

401k with company match

Medical, dental, vision benefits

Paid time off

Job summary

DHL Express in Boston is seeking a Field Service Supervisor to coordinate the movement of parcels by air and ground, including international import/export operations. This PM Supervisor role supports a 2nd shift and manages a unionized team of 8–12 staff.

The position requires a BS/BA with at least 2 years of related supervisory experience, strong customer service, and proficiency in MS Office. Full-time role with competitive pay and benefits.

Qualifications

• Advanced understanding of principles, theories, and concepts in the supervised function.
• Applied knowledge of quality and productivity improvements, budgeting and cost control.
• Knowledge of Dangerous Goods and regulatory requirements.
• Experience with supervisory approaches and performance management.
• Valid Driver's License and clean driving record.

Responsibilities

• Expedites daily activities of all operational functions to satisfy clients and improve profitability.
• Supervises airport ramp operations including loading/unloading and consolidations with carriers.
• Oversees warehouse sort operations for international import/export shipments.
• Monitors back office activities, flights, network updates, and contingency deployments.
• Collaborates with US Customs and DHL Imports clearance to ensure proper processing of shipments.
• Develops and manages relationships with business partners and stakeholders.
• Leads special projects and ensures quality systems are maintained.
• Manages KPIs and cost levels; assists in annual budgeting.

Skills

Supervisory skills

Policy compliance

Budgeting & cost control

Customer service

Team development

Dangerous Goods knowledge

Driver's License

MS Office

Excel

Outlook

Education

BS/BA and 2 years experience

Tools

MS Office

Excel

Outlook

Job description

DHL Express in Boston is seeking a Field Service Supervisor to coordinate the movement of parcels by air and ground, including international import/export operations. This PM Supervisor role supports a 2nd shift and manages a unionized team of 8–12 staff.

The position requires a BS/BA with at least 2 years of related supervisory experience, strong customer service, and proficiency in MS Office. Full-time role with competitive pay and benefits.