Field Services Supervisor II: Air & Ground Operations

DHL Group; Elizabeth (NJ); On-site; USD 88,000 - 118,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

4 weeks PTO

Paid Leave

Employee Discount

Employee Assistance & Work Life

Training opportunities

Job summary

DHL Group in Elizabeth, NJ, is seeking an experienced Field Service Supervisor to coordinate parcel movement by air and ground, including international imports/exports. You will supervise airport ramp operations, oversee warehouse sorting, and drive continuous improvement across operations.

The role requires supervisory experience, strong customer service, and the ability to manage multiple projects while ensuring compliance and cost control. Excellent communication and leadership are essential.

Qualifications

• Typically requires BS/BA and 2 years’ supervisory experience.
• Excellent customer service skills.
• Candidate must pass pre-employment background, drug, and medical physical screening.

Responsibilities

• Expedites daily operational activities to ensure client satisfaction and profitability.
• Supervises airport ramp operations and cargo handling per regulations.
• Oversees warehouse sort operations for international shipments.
• Manages back office staff and communicates network updates.
• Collaborates with US Customs and DHL Imports for clearance.
• Develops relationships with Business Partners and leads special projects.
• Ensures quality systems and monitors KPIs and costs.
• Provides technical product support and guidance to staff.
• Informs staff of policy changes and goals and supervises 8-12 staff.

Skills

Supervisory experience

Customer service

Problem solving

Education

BS/BA degree

Tools

MS Office (Excel, Outlook)

Job description

DHL Group in Elizabeth, NJ, is seeking an experienced Field Service Supervisor to coordinate parcel movement by air and ground, including international imports/exports. You will supervise airport ramp operations, oversee warehouse sorting, and drive continuous improvement across operations.

The role requires supervisory experience, strong customer service, and the ability to manage multiple projects while ensuring compliance and cost control. Excellent communication and leadership are essential.