Field Services Supervisor II – Global Logistics Ops

DHL Group; Elizabeth (NJ); On-site; USD 88,000 - 118,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount Program

EAP & Work Life Program

Outstanding training opportunities

Job summary

DHL Express in Elizabeth, NJ is seeking a Field Service Supervisor to arrange the movement of parcels by air and ground, including international import/export operations. The role requires supervising a team, coordinating with Customs and our Imports clearance desk, and driving operational excellence.

Strong emphasis on customer service, safety, and cost control. Proficiency in MS Office, leadership, and the ability to manage multiple priorities are essential for success.

Qualifications

• BS/BA and 2+ years in related field, including supervisory experience.
• Professional certification may be required in some areas.
• Valid driver's license and clean driving record.

Responsibilities

• Expedite daily operations to ensure client satisfaction and profitability.
• Supervise airport ramp operations and loading/unloading cargo.
• Oversee warehouse sort operations for international shipments.
• Monitor flights, communicate updates, and deploy contingencies.
• Coordinate with Customs and DHL Imports clearance to ensure proper processing.
• Develop and manage relationships with business partners.
• Lead special projects and ensure quality systems are maintained.
• Manage KPIs, costs, and assist in annual budget planning.
• Provide staff training, guidance, and performance feedback.

Skills

BS/BA + 2 yrs exp

Supervisory experience

Professional certification

Valid driver’s license

Excellent customer service

Background check pre-employment

18+ years old

Education

BS/BA

Tools

MS Office (Excel & Outlook)

Job description

DHL Express in Elizabeth, NJ is seeking a Field Service Supervisor to arrange the movement of parcels by air and ground, including international import/export operations. The role requires supervising a team, coordinating with Customs and our Imports clearance desk, and driving operational excellence.

Strong emphasis on customer service, safety, and cost control. Proficiency in MS Office, leadership, and the ability to manage multiple priorities are essential for success.