Field Service Operations Lead – Global Logistics

Deutsche Post; San Francisco (CA); On-site; USD 94,000 - 126,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

Retirement Savings – 401K with company

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Training opportunities

Job summary

DHL Express is seeking a Field Service Supervisor in San Francisco to coordinate the movement of parcels by air and ground, including international import and export operations. The role involves supervising 8-12 staff, ensuring compliance, and driving service quality.

Qualified candidates have a BS/BA with supervisory experience, strong customer service skills, and proficiency in MS Office. This is a full-time on-site role with competitive pay and benefits.

Qualifications

• BS/BA required with 2 years’ related field experience and at least 1 year supervisory experience.
• Valid Driver's License and a clean Motor Vehicle Record.
• Excellent customer service skills.
• Must be 18 years old.
• Pre-employment background, drug, and medical screening required.

Responsibilities

• Expedites daily activities of all operational functions to ensure client satisfaction and profitability.
• Supervises day-to-day airport ramp operations and loading/unloading of cargo within regulations.
• Supervises warehouse sort operations for international shipments.
• Monitors staff performance, coordinates with customs and DHL Imports Clearance, and manages network communications.
• Develops and manages relationships with business partners.
• Leads and oversees special projects and ensures quality systems are maintained.

Skills

Customer service

Supervisory experience

Leadership

Communication

Problem solving

Organizational skills

Education

BS/BA

Tools

MS Office (Excel/Outlook)

Job description

DHL Express is seeking a Field Service Supervisor in San Francisco to coordinate the movement of parcels by air and ground, including international import and export operations. The role involves supervising 8-12 staff, ensuring compliance, and driving service quality.

Qualified candidates have a BS/BA with supervisory experience, strong customer service skills, and proficiency in MS Office. This is a full-time on-site role with competitive pay and benefits.