Field Service Supervisor II: Global Logistics & Ops Lead

DHL Group; Boston (MA); On-site; USD 96,000 - 1,284,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Job summary

DHL Group is seeking a Field Service Supervisor to lead 2nd shift operations for parcel movement by air and ground, including international import/export. The role oversees ramp activities, warehouse sorting, and back-office staff while coordinating with customs and business partners.

You will drive service quality, supervise a team of 8–12, and manage performance and safety standards in a dynamic logistics environment. Competitive pay and benefits offered.

Qualifications

• Typically requires BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience.
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must be 18 years old

Responsibilities

• Expedites daily activities of all operational functions to achieve client satisfaction and profitability.
• Supervises airport ramp operations, loading/unloading of cargo, and recovery of consolidations with carriers.
• Supervises warehouse sort operations for international shipments.
• Manages back office staff, flight monitoring, and network updates; ensures contingencies are deployed.
• Collaborates with US Customs and DHL Imports clearance to ensure correct processing.
• Develops and manages relationships with Business Partners; oversees special projects.
• Ensures quality systems are implemented and maintained; manages KPIs and costs.
• Assists in annual budget preparation; provides staff guidance and training.
• Leads a unionized workforce of 8-12; hires, coaches, trains, and develops staff

Skills

Supervisory experience

Customer service

MS Office (Excel, Outlook)

Communication skills

Driver's license

Education

BS/BA and 2 years’ experience (supervisory)

Tools

MS Office

Excel

Outlook

Job description

DHL Group is seeking a Field Service Supervisor to lead 2nd shift operations for parcel movement by air and ground, including international import/export. The role oversees ramp activities, warehouse sorting, and back-office staff while coordinating with customs and business partners.

You will drive service quality, supervise a team of 8–12, and manage performance and safety standards in a dynamic logistics environment. Competitive pay and benefits offered.