Field Services Pro: LC/LCMS Expert (Remote)

Waters Corporation; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Waters Corporation is seeking a Field Service Specialist to provide expert support for LC, LC/MS, HPLC/UPLC, and related Informatics across customer laboratories. The role emphasizes customer service, regulatory compliance, and proactive service planning.

Based in Indiana with requirement for overnight travel, including international sessions for training, you will collaborate with sales and service teams to drive contract opportunities and ensure exceptional instrument uptime.

Qualifications

• 2+ years in installation, maintenance, troubleshooting of scientific instrumentation or end-user software
• Valid driver’s license in good standing
• Willingness to travel overnight including international travel for training

Responsibilities

• Install, maintain, and troubleshoot Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Build and maintain relationships with customers to ensure success
• Communicate work performed and provide follow-up plans
• Ensure regulatory compliance and health & safety standards
• Deliver system-level training at customer sites
• Manage service inventory per Waters policies
• Document field service activities with reports
• Collaborate with Sales to identify future service opportunities

Skills

Customer focus

Communication

Integrity

Time management

Problem solving

Analytical mindset

Verbal and written communication

Education

BS/BA in Chemistry, Biology, Engineering, or related field

Job description

Waters Corporation is seeking a Field Service Specialist to provide expert support for LC, LC/MS, HPLC/UPLC, and related Informatics across customer laboratories. The role emphasizes customer service, regulatory compliance, and proactive service planning.

Based in Indiana with requirement for overnight travel, including international sessions for training, you will collaborate with sales and service teams to drive contract opportunities and ensure exceptional instrument uptime.