Field Services Manager: Lead Team, Elevate Customer Experience

Ricoh USA, Inc.; Houston (TX); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, life, and disability"

401K, Health Savings Account (HSA)

Tuition assistance

Paid vacation time and holidays

Descrizione del lavoro

Ricoh USA, Inc. is seeking a Field Manager to lead a team of service technicians responsible for delivering reliable service and exceptional customer experiences across an assigned territory.

You will focus on developing employees, achieving operational and financial objectives, and ensuring consistent service standards. You will coach technicians, monitor productivity and quality, and translate business priorities into actionable field plans while driving customer satisfaction and effective

Competenze

• Leadership experience in field service, technical operations, or a similar setting.
• Proven ability to coach, develop, and hold teams accountable.
• Strong communication, problem solving, and decision making.

Mansioni

• Lead and develop technicians to meet productivity and quality targets.
• Own operational performance: improve first-time fix rates, service efficiency, and customer satisfaction.
• Observe field execution, coach, remove obstacles, and drive improvements.
• Translate business priorities into clear field actions and monitor progress.
• Optimize technician capacity, territory coverage, and labor utilization.
• Build strong customer relationships and address escalations promptly.
• Combine data and field observations to diagnose issues and take action.
• Recruit, develop, and retain talent for expanded responsibilities.

Conoscenze

Leadership

People management

Communication

Problem solving

Decision making

Formazione

High School Diploma

Descrizione del lavoro

Ricoh USA, Inc. is seeking a Field Manager to lead a team of service technicians responsible for delivering reliable service and exceptional customer experiences across an assigned territory.

You will focus on developing employees, achieving operational and financial objectives, and ensuring consistent service standards. You will coach technicians, monitor productivity and quality, and translate business priorities into actionable field plans while driving customer satisfaction and effective