Field Service Manager: Lead a Tech-Savvy Service Team

Canon Virginia, Inc; Irvine (CA); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Employee referrals

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Field Service Manager to lead a team of Digital Service Specialists who support Canon’s hardware and software solutions and deliver superior customer service.

You will hire and train staff, manage service delivery across territories, and ensure customer satisfaction while coordinating warehousing and inventory processes. This role emphasizes leadership and technical excellence in a hardware/software context.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience, plus 7 years of related experience and managing two or more full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with digital and electromechanical tech; knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle preferred.

Responsibilities

• Oversee a team that services and supports hardware, document management solutions, and related software.
• Select, hire, train, and develop current and new technical representatives.
• Address and resolve customer issues quickly to achieve high customer satisfaction.
• Oversee warehousing and inventory processes for merchandise.
• Develop and educate the team on new technology in a changing industry.

Skills

Leadership

Communication

Time management

Service management

Technical knowledge

Education

Bachelor's degree or equivalent experience

Tools

Oracle

Lotus Notes

Microsoft Office

Job description

Canon U.S.A., Inc. is seeking a Field Service Manager to lead a team of Digital Service Specialists who support Canon’s hardware and software solutions and deliver superior customer service.

You will hire and train staff, manage service delivery across territories, and ensure customer satisfaction while coordinating warehousing and inventory processes. This role emphasizes leadership and technical excellence in a hardware/software context.