Field Solutions Specialist I

Ricoh USA, Inc.; Columbus (OH); On-site; USD 35,239 - 37,195; Full time

Benefits offered by this job

Medical, dental, and life insurance

401K and HSA investments

Tuition assistance programs

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking a Field Services professional based in Columbus, OH. This role requires advanced technology skills to provide support for various company products, manage customer relationships, and execute workload management tasks. In addition to technical responsibilities, the position emphasizes customer service and business development. Candidates should have a high school diploma and considerable experience in the relevant areas.

The job includes extensive travel, meeting productivity levels, and adhering to company policies. A broad range of benefits, including medical insurance, retirement plans, and tuition assistance, is offered.

Qualifications

• Valid state driver's license and required auto insurance.
• Desired experience in computers, electronics, networking, and printing software.
• Certification as per Technology Services Training Role Inventory.

Responsibilities

• Perform advanced solutions skill services on various products.
• Manage customer relationships and promote Ricoh's support functions.
• Execute workload management and maintain logs.

Skills

Advanced technology skills

Multi-tasking

Problem-solving

Customer service skills

Advanced Microsoft Office skills

Education

High school diploma

Courses in electronics/mechanics

Job description

Ricoh USA, Inc. is seeking a Field Services professional based in Columbus, OH. This role requires advanced technology skills to provide support for various company products, manage customer relationships, and execute workload management tasks. In addition to technical responsibilities, the position emphasizes customer service and business development. Candidates should have a high school diploma and considerable experience in the relevant areas.

The job includes extensive travel, meeting productivity levels, and adhering to company policies. A broad range of benefits, including medical insurance, retirement plans, and tuition assistance, is offered.