Field Manager, Field Services

Ricoh USA, Inc.; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, life, and disability"

401K, Health Savings Account (HSA)

Tuition assistance

Paid vacation time and holidays

Job summary

Ricoh USA, Inc. is seeking a Field Manager to lead a team of service technicians responsible for delivering reliable service and exceptional customer experiences across an assigned territory.

You will focus on developing employees, achieving operational and financial objectives, and ensuring consistent service standards. You will coach technicians, monitor productivity and quality, and translate business priorities into actionable field plans while driving customer satisfaction and effective

Qualifications

• Leadership experience in field service, technical operations, or a similar setting.
• Proven ability to coach, develop, and hold teams accountable.
• Strong communication, problem solving, and decision making.

Responsibilities

• Lead and develop technicians to meet productivity and quality targets.
• Own operational performance: improve first-time fix rates, service efficiency, and customer satisfaction.
• Observe field execution, coach, remove obstacles, and drive improvements.
• Translate business priorities into clear field actions and monitor progress.
• Optimize technician capacity, territory coverage, and labor utilization.
• Build strong customer relationships and address escalations promptly.
• Combine data and field observations to diagnose issues and take action.
• Recruit, develop, and retain talent for expanded responsibilities.

Skills

Leadership

People management

Communication

Problem solving

Decision making

Education

High School Diploma

Job description

Job Description

Field Manager, Field Services Lead People. Own Performance. Deliver Results.

We are seeking a Field Manager to lead a team of service technicians responsible for delivering reliable service and exceptional customer experiences across an assigned territory.

This role is accountable for developing employees, achieving operational and financial objectives, and ensuring consistent execution of service standards. Success requires a leader who combines meaningful field engagement with sound judgment, disciplined execution, and personal accountability for results.

What You'll Do

• Lead and develop people: Establish clear expectations, coach technicians, address performance gaps, and build an engaged, accountable team.
• Own operational performance: Drive improvements in productivity, first-time fix performance, recall reduction, service efficiency, and customer satisfaction.
• Lead from the field: Regularly observe service execution, provide meaningful coaching, remove obstacles, and verify improvement.
• Drive consistent execution: Translate business priorities into clear actions, monitor progress, and ensure commitments are fulfilled.
• Manage business resources: Optimize technician capacity, territory coverage, labor utilization, and controllable service expenses.
• Strengthen customer relationships: Proactively address service concerns, manage escalations, and partner with customers and internal teams to improve service delivery.
• Make informed decisions: Combine operational data, field observations, and sound judgment to identify underlying problems and take effective action.
• Build team capability: Recruit, develop, and retain talent while preparing employees for expanded responsibilities and future opportunities.

What Success Looks Like

• A team that consistently delivers against established productivity, quality, safety, and financial standards.
• Technicians who understand expectations, demonstrate accountability, and continually develop their capabilities.
• Strong customer relationships supported by dependable service execution and effective problem resolution.
• Operational challenges identified early, addressed at their source, and followed through to measurable improvement.
• Effective stewardship of people, time, and resources.

What You'll Bring

• Demonstrated leadership experience in field service, technical operations, or a comparable service environment.
• A track record of improving business results through employee coaching, accountability, and disciplined execution.
• Strong judgment, communication, problem-solving, and decision-making abilities.The ability to interpret operational performance and turn observations into effective action.
• A leadership approach that balances high expectations with employee support and development.
• A commitment to customer service, operational excellence, and continuous improvement.
• A valid driver's license and the ability to meet company driving requirements.

Why This Role Matters

Field Managers directly influence the performance of our people, the experience of our customers, and the financial results of our business. This is an opportunity to lead a team, develop employee capabilities, solve meaningful operational challenges, and make a measurable impact on the success of the organization.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account ( F S A ) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8861

Job Category : Field Services

Posting Date : 2026-10-27T14:46:33+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Houston, TX, United States

Driving requirements : Personal Vehicle

Sign-on Bonus : No