Field Service Manager - Lead Tech Teams & Ops

Tgi Main Company; New York (NY); Presencial; USD 85 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Resumo da oferta

TGI Office Automation seeks a Field Service Manager to lead a service territory and a team of technicians, ensuring technically proficient, timely, and customer-oriented service in a dynamic environment.

The role emphasizes liaison with technical support, training, and sales management, with a focus on achieving KPIs and training development across multiple locations. In-person, Monday–Friday schedule.

Qualificações

• Minimum 3-5 years of field service experience.
• Minimum 2 years of supervisory or management experience.
• Demonstrated ability to motivate and train technicians.
• Strong oral and written communication skills.
• Excellent organizational and multitasking skills.
• Proficient with ERP software and MS Office.
• Ability to manage remote employees across multiple locations.
• Proven ability to meet service KPIs and customer satisfaction goals.

Responsabilidades

• Professionally represents TGI Office Automation as a responsive, reliable customer-oriented company by ensuring technically proficient, cost-effective and timely service.
• Provides technical, administrative and supervisory support necessary to maintain, develop and grow the field service team.
• Serves as the territory liaison to technical support, training, and manufacturer’s engineering departments as well as sales management in service-related matters.
• Works with technicians in assigned territories to achieve service KPIs and objectives and assists in their training and development.
• Ensures compliance with departmental directives and company policies and procedures.
• Builds and maintains effective relationships with colleagues, customers, and direct reports.
• Maintains high level of technical, electronic, digital, and networking skills; stays current on TGI products and services.
• Performs other duties as assigned.

Conhecimentos

Customer service

Leadership

Field service

Supervision

Electro-mechanical

Digital electronics

ERP software

Microsoft Excel

Microsoft Outlook

Data analysis

Team collaboration

Remote team management

Formação académica

Experience with field service

Ferramentas

ERP software

Descrição da oferta de emprego

TGI Office Automation seeks a Field Service Manager to lead a service territory and a team of technicians, ensuring technically proficient, timely, and customer-oriented service in a dynamic environment.

The role emphasizes liaison with technical support, training, and sales management, with a focus on achieving KPIs and training development across multiple locations. In-person, Monday–Friday schedule.