Field Services & Customer Support Agent

DHL Express; Florida; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Employee Discount Program

Employee Assistance & Work Life

Training opportunities

Job summary

DHL Express in Florida seeks a customer service and operations associate to support Service Center activities. You will handle calls, greet visitors, resolve billing issues, and assist with shipment tracking and documentation, contributing to efficient daily logistics operations.

Ideal candidates bring high school education, prior customer service experience, and strong communication. Proficiency with MS Office and ability to pass required security checks are essential.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service or related field.
• Strong oral and written communication skills.
• Proficient in Microsoft Office products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks for SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading, shipment processing and documentation.
• Dispatches pick-up and delivery information and arranges daily pick-up schedules.
• May process import/export documentation and assist in customs clearance in some markets.

Skills

Customer service

Communication

MS Office

Background checks

Education

High School Degree or Equivalent

Tools

MS Office

Job description

DHL Express in Florida seeks a customer service and operations associate to support Service Center activities. You will handle calls, greet visitors, resolve billing issues, and assist with shipment tracking and documentation, contributing to efficient daily logistics operations.

Ideal candidates bring high school education, prior customer service experience, and strong communication. Proficiency with MS Office and ability to pass required security checks are essential.