Global Field Services Supervisor – Airport Cargo Ops

Deutsche Post; Las Vegas (NV); On-site; USD 81,000 - 109,000; Full time

Benefits offered by this job

Competitive pay

Bonus/incentive programs

401K with company match

Medical, dental, vision

Tuition reimbursement

Generous PTO

Paid leave

Employee discount program

Employee assistance & work life

Training opportunities

Job summary

Deutsche Post DHL Group seeks an experienced Field Service Supervisor to coordinate the movement of parcels by air and ground, overseeing international import/export operations and ensuring compliance with policies. You’ll manage airport ramp activities, warehouse sort operations, and back-office staff while maintaining high service levels.

The role requires strong supervisory and customer service skills, a valid driver's license, and the ability to obtain security clearances.

Qualifications

• BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must be 18 years old
• Excellent customer service skills
• Candidate must pass pre-employment background, drug, and medical physical screening
• This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Responsibilities

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved, and company policies adhered to with the goal of improving profitability for the company
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervises warehouse sort operations processing international import and export shipments
• Supervises back-office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Responsible for handling and inspecting dangerous goods for export
• Charged with developing and managing relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensures quality system is implemented and maintained within area of responsibility
• Manage Key Performance Indicators and cost levels
• Assists in annual budget preparation
• Provides technical product assistance to staff
• Advises staff of changes to company policies and goals
• Supervise back-office staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
• Sets objectives and delivers results with a short-term, operational focus
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
• Assigns and checks work
• Heavy use of MS Office products in day-to-day activities (in particular Excel and Outlook)
• Provides guidance and training
• Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Skills

Supervisory experience

Customer service

MS Office (Excel/Outlook)

Regulatory compliance

Budgeting/cost control

Driver's license

Education

BS/BA

Job description

Deutsche Post DHL Group seeks an experienced Field Service Supervisor to coordinate the movement of parcels by air and ground, overseeing international import/export operations and ensuring compliance with policies. You’ll manage airport ramp activities, warehouse sort operations, and back-office staff while maintaining high service levels.

The role requires strong supervisory and customer service skills, a valid driver's license, and the ability to obtain security clearances.