Field Services Engineer - Hardware & Remote Support

Tata Consultancy Services; Kansas; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage (Health)

401K Plan

Job summary

Tata Consultancy Services is seeking a skilled IT support professional in Kansas to install and manage operating systems, support mobile devices, and maintain desktop hardware. You will handle asset procurement, inventory, and remote assistance for multiple sites within the region.

Ideal candidates have strong Windows desktop support skills, familiarity with Active Directory and Group Policies, and experience with AV conferencing and office suites. Occasional off-hours support is required.

Qualifications

• Experience with operating system installation using SCCM and security tools.
• Experience with mobile technologies (MobileIron, iPad, Android, iPhone).
• Proficiency with Windows OS in desktop support and office products.

Responsibilities

• Provide desktop support across Windows environments.
• Perform hardware maintenance for laptops, printers, desktops, and telephony equipment.
• Handle asset management: procurement, stock, and return of devices.

Skills

Problem ownership

ITIL concepts

Desktop support

Asset management

Communication skills

Remote support

Video conferencing

Tools

SCCM

MobileIron

Active Directory

Group Policy

Office Suite

Audio/Video conferencing systems

Job description

Tata Consultancy Services is seeking a skilled IT support professional in Kansas to install and manage operating systems, support mobile devices, and maintain desktop hardware. You will handle asset procurement, inventory, and remote assistance for multiple sites within the region.

Ideal candidates have strong Windows desktop support skills, familiarity with Active Directory and Group Policies, and experience with AV conferencing and office suites. Occasional off-hours support is required.