Field Services Engineer - EUC & Client Apps (Junior)
Softtek
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Job summary
Softtek is seeking a Field Service Agent Jr in Canton, MS to provide L2 technical support for end users, diagnose and resolve hardware and software incidents, and ensure continuity of operations. You will troubleshoot issues, document resolutions, and collaborate with engineering teams to improve service quality.
Travel to user sites may be required to resolve incidents, with a quick response and strict adherence to project SLAs.
Responsibilities
- Provide L2 technical support for end users and diagnose hardware and software incidents.
- Travel to user sites as needed to resolve incidents and meet SLAs, ensuring quick response and customer satisfaction.
Job description
Softtek is seeking a Field Service Agent Jr in Canton, MS to provide L2 technical support for end users, diagnose and resolve hardware and software incidents, and ensure continuity of operations. You will troubleshoot issues, document resolutions, and collaborate with engineering teams to improve service quality.
Travel to user sites may be required to resolve incidents, with a quick response and strict adherence to project SLAs.
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