Field Services Agent EUC & ClientApps Jr

Softtek; Canton (MS); On-site; USD 42,000 - 56,000; Full time

Job summary

Softtek is seeking a Field Service Agent Jr in Canton, MS to provide L2 technical support for end users, diagnose and resolve hardware and software incidents, and ensure continuity of operations. You will troubleshoot issues, document resolutions, and collaborate with engineering teams to improve service quality.

Travel to user sites may be required to resolve incidents, with a quick response and strict adherence to project SLAs.

Responsibilities

• Provide L2 technical support for end users and diagnose hardware and software incidents.
• Travel to user sites as needed to resolve incidents and meet SLAs, ensuring quick response and customer satisfaction.

Job description

Field Services Agent EUC & ClientApps Jr

Find out how well you match with this job

Job ID 0003454

Job Title: Field Service Agent

Location: Canton MS

Duration: FTE Term

Position Summary

Provide L2 technical support (incident/requirement resolution) to end users. Diagnose and resolve hardware and software incidents to end users to ensure continuity of operations. When necessary, travel to the users' locations to resolve the incident/requirement in person, guaranteeing a quick response and complies with the project's SLAs. Maximize customer satisfaction through high quality technical support.