Field Services Engineer – Onsite & Remote Support

Eze Castle Integration, Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

ECI is seeking a Field Services Engineer to deliver first-class service and technical support to financial services clients, onsite at client environments and via remote resources. The role requires strong communication, problem-solving, and time management, with 1–3 years of end-user support, Windows and Office experience, and a willingness to learn in a fast-paced team.

Experience deploying home networks, VPNs, and basic cloud concepts is beneficial.

Qualifications

• College diploma or University degree in Computer Science or related field with 1–3 years end user support
• Exceptional written and oral communication skills
• Exceptional interpersonal skills with rapport-building, listening and questioning abilities
• Willingness to learn
• Highly self-motivated and able to work in a fast-paced team
• Sharp attention to detail with strong analytical and problem-solving abilities
• Effective time management for internal tasks and vendor interactions
• Possible long-term singular client engagement

Responsibilities

• Deliver first-class service, advice and technical support to clients onsite and remotely
• Handle daily support incidents, desktop and light server troubleshooting, installations, upgrades and relocations
• Interface with high-profile financial industry clients with professionalism and clear communication

Skills

Communication skills

Interpersonal skills

Willingness to learn

Self-motivation

Attention to detail

Time management

Education

College diploma / University degree in CS or related field

Tools

Windows OS

Office 365

MDM

VMware/Hyper-V

Active Directory / Exchange

Job description

ECI is seeking a Field Services Engineer to deliver first-class service and technical support to financial services clients, onsite at client environments and via remote resources. The role requires strong communication, problem-solving, and time management, with 1–3 years of end-user support, Windows and Office experience, and a willingness to learn in a fast-paced team.

Experience deploying home networks, VPNs, and basic cloud concepts is beneficial.