Senior IT Field Engineer - VIP Client Support

Worldwide TechServices; Senatobia (MS); On-site; USD 45,000 - 65,000; Full time

Job summary

Worldwide TechServices in Mississippi is seeking a Sr Customer Service Engineer to perform repair and support tasks in an end-user computing environment. This intermediate role emphasizes professional customer service while troubleshooting PCs, desktops, laptops, tablets and printers, including VIP client support.

The position requires 2–4 years of relevant experience or technical school certification, ITIL awareness, OEM certifications, and the ability to lift up to 50 lbs; A+ certification is

Qualifications

• Excellence in communication and customer-facing skills.
• Strong oral, written and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Ability to lift and move computer equipment up to 50 lbs.
• Must own a basic repair kit.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers.
• Provide VIP client support.
• Respond to change management requests including installing new PC equipment.
• Perform IMAC activities (Install/Move/Add/Change).
• Provide desk-side support and on-site service.
• Demonstrate outstanding technical and professional services skills.
• Meet customer service satisfaction levels and operational metrics.
• Proactively communicate status to end-user and service desk personnel.
• Follow all documented service policies and procedures.

Skills

Clear communication

Customer-facing

Written communication

Interpersonal skills

Follow instructions

Lift heavy equipment

Education

Technical school certification

Job description

Worldwide TechServices in Mississippi is seeking a Sr Customer Service Engineer to perform repair and support tasks in an end-user computing environment. This intermediate role emphasizes professional customer service while troubleshooting PCs, desktops, laptops, tablets and printers, including VIP client support.

The position requires 2–4 years of relevant experience or technical school certification, ITIL awareness, OEM certifications, and the ability to lift up to 50 lbs; A+ certification is