Field Services Engineer

Centraprise; Muskegon (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Centraprise is seeking a skilled professional for on-site support in Muskegon, Michigan. The role requires expertise in field service support within the manufacturing domain and exceptional customer handling skills. Candidates must also possess knowledge in areas such as ITIL, SLA, and incident management.

This position includes day-to-day operational management, ticket oversight, and team support. Centraprise values diversity and encourages U.S. Citizens and Green Card holders to apply.

Qualifications

• Field service support experience under manufacturing domain.
• ITIL, SLA, incident management, IMAC knowledge.
• Excellent customer communication and team management skills.

Responsibilities

• Provide field service support and manage day-to-day onsite operations.
• Support ticket management and escalation procedures.
• Assist with vendor management and customer requests.

Job description

Responsibilities

• Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support


• On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management


• Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role.


• Manage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support


• t, asset delivery part DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect


• Printer support, OT support, factory PCS support, manage team and customer requests on priority

Generic Managerial Skills

• Should have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level,


• Should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvement

Equal Opportunity and Eligibility

Centraprise is an equal opportunity employer. Applicants must be authorized to work in the U.S.

U.S. Citizens and Green Card holders are strongly encouraged to apply.