Field Services Coordinator – Customer Support

Invitation Homes; Orlando (FL); In loco; USD 25.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Annual bonus

Generous paid time off

401(k) matching

Team events

Employee resource groups

Descrizione del lavoro

Invitation Homes seeks a Customer Service Representative – Field Services in Orlando to provide administrative support, customer service, and maintenance solutions for residents and partners in a fast-paced setting.

Responsibilities include dashboards monitoring, scheduling, handling resident concerns, approving work proposals, coordinating utilities, evictions, and additional duties as assigned. Requires HS diploma and prior admin/customer service experience, with MS Office proficiency.

Competenze

• High school diploma or GED required.
• Experience in customer service or administrative roles.
• Experience in property management or maintenance helpful.
• Strong organizational skills and attention to detail.
• Good verbal and written communication skills.
• Proficiency in MS Word, Excel, Outlook and Adobe.

Mansioni

• Monitor maintenance dashboards and task center to ensure timely responses to work requests.
• Schedule and coordinate Maintenance Technicians and Supervisors.
• Serve as first contact for resident maintenance concerns and coordinate corrective actions.
• Review and approve/decline work orders within approval limits.
• Research and coordinate vacant utility issues for timely activation.
• Coordinate eviction schedules and property holds and cleanup.

Conoscenze

Customer service

Administrative functions

Conflict resolution

MS Word

Excel

Outlook

Adobe

Formazione

High school Diploma or GED

Strumenti

MS Word

Excel

Outlook

Adobe

Descrizione del lavoro

Invitation Homes seeks a Customer Service Representative – Field Services in Orlando to provide administrative support, customer service, and maintenance solutions for residents and partners in a fast-paced setting.

Responsibilities include dashboards monitoring, scheduling, handling resident concerns, approving work proposals, coordinating utilities, evictions, and additional duties as assigned. Requires HS diploma and prior admin/customer service experience, with MS Office proficiency.