Field Services Customer Support Specialist

Invitation Homes; Denver (CO); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

401(k) with company match

Casual dress

Job summary

Invitation Homes is seeking a Customer Service Representative – Field Services to provide administrative support, customer service and maintenance solutions for residents and partners in a fast-paced environment. You will monitor dashboards, coordinate schedules, and act as the first contact for maintenance concerns.

You will review work orders, coordinate utilities and eviction-related tasks, and perform additional duties as assigned to ensure smooth operations.

Qualifications

• High school diploma or GED is required.
• Experience in customer service or administrative functions.
• Experience in property management or maintenance is helpful.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Effective customer service and conflict resolution abilities.
• Proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitor maintenance and turn & rehab dashboards and task center daily to ensure timely responses.
• Manage daily schedules for Maintenance Technician and/or Superintendent.
• Serve as first contact for maintenance-related resident concerns and coordinate with internal teams.
• Review and approve/decline work order proposals within limits, ensuring proper scope and pricing.
• Coordinate vacant utility issues to ensure timely activation.
• Manage eviction schedules and hold coordination for personal property removal.
• Perform other duties as assigned.

Skills

Customer service

Administrative support

Organizational skills

Verbal communication

Written communication

Conflict resolution

Attention to detail

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Field Services to provide administrative support, customer service and maintenance solutions for residents and partners in a fast-paced environment. You will monitor dashboards, coordinate schedules, and act as the first contact for maintenance concerns.

You will review work orders, coordinate utilities and eviction-related tasks, and perform additional duties as assigned to ensure smooth operations.