Orlando In-Person Service Dispatcher: Field Tech Coordination

Commercial Appliance Parts and Service; Orlando (FL); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision, and Disablity

Life Insurance

401(k) with Company Match

Vacation, Sick, and Personal Time

Paid Holidays

Town Shares program

Zusammenfassung

Commercial Appliance Parts & Service in Orlando, FL is seeking an experienced Service Coordinator/Dispatcher to join our in-person team. You will coordinate field technicians, handle customer calls, and keep daily service operations running smoothly.

This role requires prior dispatching experience, strong communication, and proficiency with Microsoft Office. You’ll work Monday through Friday, 8:00 AM to 5:00 PM, in an environment that values reliability and teamwork.

Qualifikationen

• Experience in service dispatching or coordinating is required.
• HVAC, refrigeration, or other field-service dispatch experience is preferred.
• Ability to coordinate multiple technicians and manage changing priorities.
• Strong customer service and communication skills.
• Proficient with Microsoft Office.

Aufgaben

• Answer incoming service calls and assist customers with service needs.
• Coordinate and dispatch service technicians based on location, availability, and urgency.
• Communicate with customers, technicians, and internal teams throughout the day.
• Monitor technician schedules and adjust priorities as service needs change.
• Review technician work orders for accuracy and completeness.
• Communicate through third-party portals and applications.
• Provide timely updates to customers regarding service status.
• Assist with additional service department responsibilities as needed.

Kenntnisse

Service dispatching

Field technician coordination

Customer service

Communication skills

Multitasking

Microsoft Office

Background check completed

Drug screen required

18+ years old

Tools

MS Office Suite

Jobbeschreibung

Commercial Appliance Parts & Service in Orlando, FL is seeking an experienced Service Coordinator/Dispatcher to join our in-person team. You will coordinate field technicians, handle customer calls, and keep daily service operations running smoothly.

This role requires prior dispatching experience, strong communication, and proficiency with Microsoft Office. You’ll work Monday through Friday, 8:00 AM to 5:00 PM, in an environment that values reliability and teamwork.