Field Services Administrative Coordinator

Invitation Homes Inc.; Dallas, Northern (TX, KY); Hybrid; USD 25,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company matching

Paid time off

Job summary

Invitation Homes Inc. in Dallas, TX is seeking a Customer Service Representative – Field Services to provide administrative support, handle resident inquiries and coordinate maintenance solutions in a fast-paced environment.

You will monitor dashboards, schedule technicians, serve as first contact for resident concerns, review work orders and help coordinate utilities and eviction holds, with a focus on accuracy and strong communication.

Qualifications

• High school diploma or GED required.
• Proven experience in customer service.
• Experience in property management or maintenance industry is helpful.
• Excellent organizational skills with attention to detail.
• Strong verbal and written communications skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitor maintenance and turn & rehab dashboards and task center to ensure timely responses.
• Manage daily schedules & assignments for Maintenance Technician and/or Superintendent.
• Serve as first point of contact for maintenance-related resident concerns and coordinate with internal teams for action.
• Review and approve/decline work order proposals within approval limits, verifying scope and pricing.
• Assist in coordinating vacant utilities and ensure timely activation.
• Coordinate eviction schedules and related holds or clean-outs.

Skills

Customer service

Verbal & written communication

Organizational skills

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes Inc. in Dallas, TX is seeking a Customer Service Representative – Field Services to provide administrative support, handle resident inquiries and coordinate maintenance solutions in a fast-paced environment.

You will monitor dashboards, schedule technicians, serve as first contact for resident concerns, review work orders and help coordinate utilities and eviction holds, with a focus on accuracy and strong communication.