Field Services Coordinator - Customer Support

Invitation Homes Inc.; Dallas (TX); Hybrid; USD 25,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus program

Generous paid time off

401k with matching contributions

Casual dress

Team events

Job summary

Invitation Homes Inc. is seeking a Customer Service Representative – Field Services in Dallas to provide administrative support, customer service and maintenance solutions.

You will monitor dashboards, coordinate schedules, handle resident concerns and assist with utility issues and eviction coordination. You will review work orders, ensure proper scope and pricing, and collaborate with internal teams to deliver timely resolutions in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in customer service or administrative functions.
• Experience in property management or maintenance is helpful.
• Excellent organizational skills with high attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitor maintenance and turn & rehab dashboards and task center daily to ensure efficient response times.
• Manage the Maintenance Technician and/or Superintendent daily schedules & assignments.
• Serve as first point of contact for maintenance related resident concerns and coordinate corrective action.
• Review and approve/decline work order proposals within approval limit, verify scope, documentation and pricing.
• Assist in researching and coordinating vacant utility issues to ensure timely activation.
• Manage eviction schedules and property holds; coordinate eviction clean-outs and property removal.

Skills

Customer service

Administrative support

Conflict resolution

Communication skills

Detail oriented

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

Adobe

Job description

Invitation Homes Inc. is seeking a Customer Service Representative – Field Services in Dallas to provide administrative support, customer service and maintenance solutions.

You will monitor dashboards, coordinate schedules, handle resident concerns and assist with utility issues and eviction coordination. You will review work orders, ensure proper scope and pricing, and collaborate with internal teams to deliver timely resolutions in a fast-paced environment.