Field Services Pro - Customer Support & Logistics

DHL Group; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401K match

Medical/Dental/Vision

Tuition Reimbursement

PTO 4 weeks

Paid Leave

Employee Discount

Work-Life Program

Training Opportunities

Job summary

DHL Express in Austin, Texas is seeking a customer service-focused team member to support the Service Center with daily operations, billing resolution, and shipment tracking.

Ideal candidates have strong communication skills, familiarity with Microsoft Office, and the ability to pass necessary security checks. This role involves physical duties and customer interaction as part of our logistics team.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Strong communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

DHL Express in Austin, Texas is seeking a customer service-focused team member to support the Service Center with daily operations, billing resolution, and shipment tracking.

Ideal candidates have strong communication skills, familiarity with Microsoft Office, and the ability to pass necessary security checks. This role involves physical duties and customer interaction as part of our logistics team.