Field Services Specialist: Logistics & Customer Support

DHL Group; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401K with company match

Medical/Dental/Vision

Job summary

DHL Group in Austin, TX is seeking a Service Center Customer Service Associate to support daily operations, handle customer inquiries, and assist with billing and shipment tracking.

You will greet visitors, coordinate pickups, and assist with documentation and customs processes where needed. A high school degree and MS Office proficiency are required, along with security background checks. Competitive benefits accompany the role.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication

MS Office

Security checks

Education

High School Degree

Tools

Microsoft Office

Job description

DHL Group in Austin, TX is seeking a Service Center Customer Service Associate to support daily operations, handle customer inquiries, and assist with billing and shipment tracking.

You will greet visitors, coordinate pickups, and assist with documentation and customs processes where needed. A high school degree and MS Office proficiency are required, along with security background checks. Competitive benefits accompany the role.