Field Service Technician – Robotics & Industrial Systems

Recycleye; Stratford (CT); On-site; USD 34,000 - 57,000; Full time

Job summary

Recycleye seeks a Field Service Technician to join our hands-on support team. You will diagnose and resolve hardware and software issues on AI-powered sorting systems at waste management facilities across the UK and Europe, with heavy travel and on-site work.

This entry-level role requires a technical foundation, strong problem-solving, and clear communication with customers and internal teams during incidents. Expect rotations and remote site visits.

Qualifications

• Entry-level role requiring a technical foundation in robotics or industrial systems.
• UK driving license preferred.
• Engineering degree, HNC, or equivalent higher-level apprenticeship.
• Willingness to travel approximately 75% across the UK and Europe.

Responsibilities

• Diagnose and resolve hardware and software issues on live, operational systems in waste management facilities.
• Communicate clearly with customers and internal teams during high-pressure incidents, providing structured updates.
• Perform root cause analysis on recurring or novel faults and feed findings back to engineering.
• Carry out routine maintenance, installations, and system checks.
• Work independently on-site while coordinating with the wider support and engineering teams.
• Travel extensively to customer sites across the UK and Europe.

Skills

Analytical thinking

Troubleshooting

Communication skills

Customer service mindset

Root cause analysis

Software/network debugging

Six Sigma exposure

Team player

Education

Engineering degree, HNC, or equivalent higher-level apprenticeship

Job description

Recycleye seeks a Field Service Technician to join our hands-on support team. You will diagnose and resolve hardware and software issues on AI-powered sorting systems at waste management facilities across the UK and Europe, with heavy travel and on-site work.

This entry-level role requires a technical foundation, strong problem-solving, and clear communication with customers and internal teams during incidents. Expect rotations and remote site visits.