Field Service Technician: Remote & Travel Robotics

premiertech

Cincinnati (OH)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health, vision, dental insurance

Short-Term & Long-Term Disability

Life insurance

Health savings and flexible spending

Telehealth

Employee assistance program

401(K) retirement plan with company 3%

Premier Tech training platform

Job summary

Premier Tech is seeking a Field Service Technician to service, maintain, and upgrade industrial automation and packaging equipment. You will advise and train customers, audit equipment, and drive uptime improvements while supporting safety and compliance.

This role requires weekly travel and potential nights/weekends, with remote work flexibility and collaboration across functions. You’ll interpret schematics, troubleshoot PLCs, and utilize mechatronic skills to deliver integrated solutions that

Qualifications

Proven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipment.
Associate degree in mechanical, electrical or automation preferred.
Ability to interpret electrical, mechanical, pneumatic schematics.
PLC troubleshooting experience.
Valid US passport and up-to-date state driver’s license; travel internationally as needed.

Responsibilities

Manage uptime by proactively identifying and addressing customers’ challenges.
Advise and train customers on the equipment.
Understand and integrate customer operations and management needs into clear actions and recommendations.
Facilitate a harmonious relationship with customers and team members across functions.
Report daily on activity, book travels, and report timesheet and expenses in timely manner.
Provide technical phone support for troubleshooting and supporting colleagues.
Maintain availability for communication with management and customer.
Promote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectives.
Audit equipment and provide recommendations to optimize uptime.
Test equipment to make sure it meets safety regulations.
Adapt to a changing travel and work schedule. Weekly travel is required.
Work up to 12 hours per day, possibly nights and weekends as per customer request.