Robotics Field Service Technician – Travel-Heavy Role

Formic; Detroit (MI); On-site; USD 83,097,000 - 91,693,000; Full time

Benefits offered by this job

Equity in Formic

Healthcare coverage

401(k)

Parental leave

Paid Time Off

Job summary

Formic is hiring a Robotics Field Service Technician to join the Fleet Operations team. You will perform preventive maintenance, repairs, and on-site support in uptime-critical environments, working closely with Engineering and senior field staff to ensure fleet performance and customer satisfaction.

This hands-on role emphasizes safety, disciplined execution, and clear documentation while advancing your skills across robotics, controls, and industrial systems.

Qualifications

• 2+ years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
• Solid troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Comfortable with local travel up to 80% and overnight travel up to 50%.
• Clear written and verbal communicator capable of producing structured service documentation.
• Demonstrated commitment to safety and disciplined, checklist-driven field execution.
• Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Responsibilities

• Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures.
• Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians.
• Respond to on-site service calls, follow structured troubleshooting steps, and elevate complex or unresolved issues to engineering.
• Provide hands-on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS systems.
• Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
• Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering.
• Document service work and follow-up actions with clarity and precision.
• Flag recurring issues or failure patterns to engineering for further investigation.
• Build professional, trusted relationships with plant managers and site personnel.
• Operate with strict adherence to safety standards, including LOTO and industrial compliance.
• Support RCA sessions, audits, and continuous improvement initiatives as directed.
• Continuously build technical skills across robotics, controls, networking, and industrial systems.

Skills

Field service

Troubleshooting

Electrical schematics

CMMS

Travel up to 80%

Documentation

Safety procedures

Follow instructions

Tools

Fanuc

KUKA

Yaskawa

ABB

Universal Robots

Job description

Formic is hiring a Robotics Field Service Technician to join the Fleet Operations team. You will perform preventive maintenance, repairs, and on-site support in uptime-critical environments, working closely with Engineering and senior field staff to ensure fleet performance and customer satisfaction.

This hands-on role emphasizes safety, disciplined execution, and clear documentation while advancing your skills across robotics, controls, and industrial systems.