Robotics Field Service Technician

Addtronics; West Chester (Chester County); On-site; USD 34,000 - 55,000; Full time

Job summary

Bow Robotics is seeking a skilled Robotics Technician to support in-shop and field service operations. You will diagnose, repair, and maintain industrial robotic systems, traveling to customer sites to ensure uptime and optimal performance.

The role emphasizes hands-on technical work, troubleshooting complex automation, and direct customer interaction to resolve equipment issues. A strong safety mindset and clear communication are essential.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of mechanical, electrical, technical, or industrial maintenance experience, or related technical education.
• ABB robot experience
• Forklift Certification or Experience
• Strong mechanical and electrical troubleshooting aptitude
• Proficiency with Microsoft Office applications
• Excellent problem-solving and analytical skills
• Strong verbal and written communication abilities
• Ability to work effectively in fast-paced environments while maintaining professionalism and attention to detail
• Valid driver's license with the ability to travel as required
• Ability and willingness to travel up to 50% of the time

Responsibilities

• Diagnose, troubleshoot, and repair a variety of industrial robotic systems and automation equipment
• Perform preventative maintenance and corrective maintenance activities to ensure optimal equipment performance
• Travel to customer facilities to perform service, repair, installation, startup, and support activities
• Assist with robotic system commissioning, testing, and validation activities
• Collaborate with operations and service teams to prioritize, schedule, and complete customer service requests
• Document service activities, repairs, maintenance records, and technical findings using Microsoft Office and internal reporting systems
• Maintain effective communication with customers regarding equipment status, repair recommendations, and project updates
• Provide professional technical support while representing Bow Robotics at customer sites.
• Follow all company safety policies, customer site requirements, and industry best practices
• Participate in ongoing technical training and professional development initiatives
• Support continuous improvement efforts focused on service quality, efficiency, and customer satisfaction

Skills

Troubleshooting

Communication

Microsoft Office

Problem solving

Travel readiness

Education

High School Diploma or equivalent

Tools

Forklift Certification

Job description

Bow Robotics is seeking a skilled Robotics Technician to support in-shop and field service operations. You will diagnose, repair, and maintain industrial robotic systems, traveling to customer sites to ensure uptime and optimal performance.

The role emphasizes hands-on technical work, troubleshooting complex automation, and direct customer interaction to resolve equipment issues. A strong safety mindset and clear communication are essential.