Field Service Technician

Recycleye; Stratford (CT); On-site; USD 34,000 - 57,000; Full time

Job summary

Recycleye seeks a Field Service Technician to join our hands-on support team. You will diagnose and resolve hardware and software issues on AI-powered sorting systems at waste management facilities across the UK and Europe, with heavy travel and on-site work.

This entry-level role requires a technical foundation, strong problem-solving, and clear communication with customers and internal teams during incidents. Expect rotations and remote site visits.

Qualifications

• Entry-level role requiring a technical foundation in robotics or industrial systems.
• UK driving license preferred.
• Engineering degree, HNC, or equivalent higher-level apprenticeship.
• Willingness to travel approximately 75% across the UK and Europe.

Responsibilities

• Diagnose and resolve hardware and software issues on live, operational systems in waste management facilities.
• Communicate clearly with customers and internal teams during high-pressure incidents, providing structured updates.
• Perform root cause analysis on recurring or novel faults and feed findings back to engineering.
• Carry out routine maintenance, installations, and system checks.
• Work independently on-site while coordinating with the wider support and engineering teams.
• Travel extensively to customer sites across the UK and Europe.

Skills

Analytical thinking

Troubleshooting

Communication skills

Customer service mindset

Root cause analysis

Software/network debugging

Six Sigma exposure

Team player

Education

Engineering degree, HNC, or equivalent higher-level apprenticeship

Job description

About the Role

Recycleye is looking for a Field Service Technician to join our small, hands-on support team. You'll be on the ground diagnosing and resolving hardware and software issues on our AI-powered sorting systems, deployed in live operational environments at waste management facilities across the UK and Europe. This is an entry-level, travel-intensive role, ideal for someone with a technical foundation who wants to build deep, practical experience with robotics, computer vision, and industrial systems in the field.

What You'll Do

• Diagnose and resolve complex hardware and software issues on live, operational systems in waste management facilities
• Communicate clearly and calmly with customers and internal teams during high-pressure incidents, providing structured updates from initial diagnosis through resolution
• Perform root cause analysis on recurring or novel faults and feed findings back to engineering
• Carry out routine maintenance, installations, and system checks
• Work independently on-site while staying closely coordinated with the wider support and engineering teams
• Travel extensively (approx. 75%) to customer sites across the UK and Europe

Skills & Experience

• Comfortable working independently as well as part of a team
• Strong analytical and critical reasoning skills; able to interpret data and diagnostic information to identify issues
• High attention to detail and accuracy in troubleshooting and reporting
• Customer service mindset — able to represent Recycleye professionally on-site
• Root cause analysis skills; Six Sigma exposure a plus
• Software/network debugging skills
• Additional languages a plus, not required (useful given European travel)

Personal Attributes

• Accurate and detail-oriented
• Collaborative and personable
• Hardworking, with a strong sense of initiative
• Calm and effective under pressure
• Genuine customer service mentality

Qualifications

• UK driving license preferred
• Engineering degree, HNC, or equivalent higher-level apprenticeship

Additional Details

• Based in the UK; must be willing and able to travel approximately 75% of the time across the UK and Europe
• Must hold or be able to obtain a valid passport with no restrictions on travel within Europe
• Comfortable working independently, often on remote or unaccompanied site visits
• Willingness to work in waste management/recycling facility environments
• Future shift rotation possible to support 24/7 coverage as the team grows