Robotics Field Service Pro — Travel‑Heavy, Impactful

Blackhornvc; Detroit (MI); On-site; USD 83,000 - 92,000; Full time

Benefits offered by this job

Equity

Uncapped commission

Healthcare coverage

Life insurance

EAP

Parental leave

401(k)

Home office stipend

Cell phone reimbursement

Paid time off

Job summary

Formic is hiring a Robotics Field Service Technician to join our Fleet Operations team in the U.S. This hands-on role focuses on preventive maintenance, directed repairs, and on-site support within customer facilities, with safety and documented procedures guiding every action.

You will work closely with Engineering and senior field staff to ensure uptime, reliability, and customer satisfaction across our robotic fleet. A strong technical background and ability to travel is required.

Qualifications

• 2+ years hands-on field service or maintenance in robotic or automation systems.
• Troubleshooting across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Comfortable with local travel up to 80% and overnight travel up to 50%.
• Clear written and verbal communication and disciplined, checklist-driven field execution.

Responsibilities

• Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures.
• Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians.
• Respond to on-site service calls, follow structured troubleshooting steps, and elevate complex or unresolved issues to engineering.
• Provide hands-on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS systems.
• Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
• Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering.
• Document service work and follow-up actions with clarity and precision.
• Flag recurring issues or failure patterns to engineering for further investigation.
• Build professional, trusted relationships with plant managers and site personnel.
• Operate with strict adherence to safety standards, including LOTO and industrial compliance.
• Support RCA sessions, audits, and continuous improvement initiatives as directed.
• Continuously build technical skills across robotics, controls, networking, and industrial systems.

Skills

Field service

Troubleshooting

Electrical schematics

CMMS experience

Safety compliance

Documentation

Communication skills

Travel readiness

Tools

CMMS

Job description

Formic is hiring a Robotics Field Service Technician to join our Fleet Operations team in the U.S. This hands-on role focuses on preventive maintenance, directed repairs, and on-site support within customer facilities, with safety and documented procedures guiding every action.

You will work closely with Engineering and senior field staff to ensure uptime, reliability, and customer satisfaction across our robotic fleet. A strong technical background and ability to travel is required.