Field Service Technician – Printer Systems (Travel)

Canon USA; Charlotte (NC); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Transportation allowance

Employee discounts

Dress for Your Day

Job summary

Canon USA in Charlotte, NC seeks a seasoned Field Service professional to deliver third-level technical support, troubleshoot complex equipment issues, and assist with field installations and product introductions. You will train engineers, document issues, and share knowledge to improve service quality.

The role requires up to 70% travel, including international, and a 24/7 work mindset. The position emphasizes hands-on troubleshooting, knowledge transfer, and collaboration with development and

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
• Associates degree in Mechanical or Electronics area of study.
• Field service experience, including printer knowledge and testing and/or diagnostic applications.
• Advanced computer skills (networking, multi operating system, Windows Server, Linux etc.) preferred.
• Understanding of TDM print market.
• May require up to 70% travel (domestic and international).
• Must be able to work in a 24/7 environment, perform shift work, and on-call rotations.

Responsibilities

• Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment.
• Provides field support for new product introductions & installations.
• Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information.
• Audits accounts/equipment for performance and reports on others' work to ensure it meets company standards.
• Escalates issues in a timely manner to minimize customer downtime.
• Informs Canon USA Management on escalation status.
• Frequently utilizes SAR, imPACT, RCCA and CRM, Maintenance Assist, Remote Assist & ADAM.
• Maintains and updates problem records and reports resolved/unresolved problems.
• Organizes and disseminates information so that other engineers can perform their duties more efficiently.
• Creates documents and inputs updated technical information to maintain knowledge database.

Skills

Third-level technical support

Printer knowledge

Networking

Windows servers

Linux

Education

Associates degree in Mechanical

Associates degree in Electronics

Tools

SAR

imPACT

RCCA

CRM

Maintenance Assist

Remote Assist

ADAM

Job description

Canon USA in Charlotte, NC seeks a seasoned Field Service professional to deliver third-level technical support, troubleshoot complex equipment issues, and assist with field installations and product introductions. You will train engineers, document issues, and share knowledge to improve service quality.

The role requires up to 70% travel, including international, and a 24/7 work mindset. The position emphasizes hands-on troubleshooting, knowledge transfer, and collaboration with development and