Field Service Technician - Packaging Machinery (Travel)

Federal MFG LLC.; Oregon; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical/dental plans

Life insurance

Paid time off

Retirement plan with company match

Job summary

Bartelt Packaging, A ProMach Company, is seeking a Field Service Technician to join its team. The technician travels to repair, maintain, and startup Bartelt Packaging equipment, serving as the communication link between customer and company to deliver excellent service.

The role requires technical/associate education, 3+ years in machinery repair, and willingness to travel across the US and internationally. Strong customer service, PLC familiarity, and Windows/MS Office skills are valued.

Qualifications

• Technical, Associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Willingness to travel extensively within the US and internationally.
• Excellent customer service and communication skills.
• Proficiency in Windows and MS software (Word, Excel, Outlook).
• Prefer experience in flexible packaging machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems.

Responsibilities

• Install, integrate, repair and troubleshoot flexible machinery of a complex design with high technical skill and independent problem-solving.
• Ensure all inspection, testing, quality and operating specs are met.
• Directs and/or oversees customer's personnel during plant machinery installations and servicing.
• May customize machine programs on-site to meet customer needs.
• Occasionally maintain a 24-hour on-call status and provide technical support.
• Provide factory floor support when not on-site with customers.
• Train customers on operation and service of our machinery.
• Assist customers with aftermarket parts needs in the field.

Skills

Customer service

Willing to travel

Windows MS Office

PLC programming

Mechanical skills

Problem solving

Communication skills

Interpersonal skills

Packaging machinery knowledge

Machinery repair

Education

Technical, Associate degree or equivalent

Tools

PLC/PC systems

Job description

Bartelt Packaging, A ProMach Company, is seeking a Field Service Technician to join its team. The technician travels to repair, maintain, and startup Bartelt Packaging equipment, serving as the communication link between customer and company to deliver excellent service.

The role requires technical/associate education, 3+ years in machinery repair, and willingness to travel across the US and internationally. Strong customer service, PLC familiarity, and Windows/MS Office skills are valued.