Field Service Engineer - Packaging Equipment

Federal MFG LLC.; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

Bartelt Packaging, A ProMach Company, is seeking a Field Service Technician to join its team serving the Milwaukee, Madison, and Green Bay area. The role travels to repair, maintain and startup specified Bartelt Packaging equipment, providing a critical link between customers and the company to ensure service excellence.

The successful candidate will have a technical associate degree or equivalent, at least 3 years in machinery repair, and strong skills in mechanical principles, PLC/PC systems,

Qualifications

• Technical, Associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Must be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.

Responsibilities

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

Skills

Mechanical principles

Communication & interpersonal skills

Customer service focus

Windows MS software

Travel willingness

Education

Associate degree or equivalent

Tools

PLC programming

PC-based control systems

Job description

Bartelt Packaging, A ProMach Company, is seeking a Field Service Technician to join its team serving the Milwaukee, Madison, and Green Bay area. The role travels to repair, maintain and startup specified Bartelt Packaging equipment, providing a critical link between customers and the company to ensure service excellence.

The successful candidate will have a technical associate degree or equivalent, at least 3 years in machinery repair, and strong skills in mechanical principles, PLC/PC systems,