Field Service Technician: Packaging Machinery, Travel

Bartelt Packaging, LLC.; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Bartelt Packaging, A ProMach Company is seeking a Field Service Technician to join its team in the Milwaukee area. The role travels nationwide to install, repair and start up Bartelt equipment, with a strong focus on customer service and clear communication.

You will work on flexible packaging machinery, train customer personnel, and support aftermarket parts in the field. A technical Associate degree and 3+ years in machinery repair are preferred, with willingness to travel extensively.

Qualifications

• Technical, Associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Knowledge/skills of mechanical principles; willingness to travel extensively within the US and internationally.
• Good communication & interpersonal skills with a strong customer service focus.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.

Responsibilities

• Install, integrate, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

Skills

Mechanical principles

Customer service

Communication

Willingness to travel

Education

Technical Associate degree or equivalent

Tools

Windows

MS Office

Job description

Bartelt Packaging, A ProMach Company is seeking a Field Service Technician to join its team in the Milwaukee area. The role travels nationwide to install, repair and start up Bartelt equipment, with a strong focus on customer service and clear communication.

You will work on flexible packaging machinery, train customer personnel, and support aftermarket parts in the field. A technical Associate degree and 3+ years in machinery repair are preferred, with willingness to travel extensively.