Field Service Technician — Packaging Automation Specialist

Ossid LLC

North Carolina

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Ossid LLC, a ProMach division in Rocky Mount, NC, seeks a skilled Service Technician to support customers across the lifecycle of form fill seal and tray sealing equipment. You will provide technical guidance, perform installations, FATs, upgrades, and field service to optimize efficiency and cost‑effectiveness.

Minimum 5 years of experience in technical support or servicing electro‑mechanical systems is required.

Qualifications

Minimum 5 years of experience in technical support, machinery assembly, or servicing electro‑mechanical systems.
Willingness to travel up to 25% (primarily domestic).
Strong interpersonal and customer service skills.
Mechanical and electrical proficiency, with hands‑on assembly and automation experience.
Strong troubleshooting and independent decision‑making skills.
Proficiency with measuring instruments and interpreting engineering drawings, including wiring schematics.

Responsibilities

Troubleshoot, repair, assemble, install, and integrate complex machinery, applying advanced technical knowledge and independent problem‑solving.
Ensure equipment meets inspection, testing, quality, and operational standards.
Lead or supervise customer personnel during equipment installation, integration, and service activities.
Diagnose and resolve equipment discrepancies.
Build and maintain strong customer relationships, identify improvement opportunities, and recommend product enhancements.
Interpret engineering drawings, wiring schematics, specifications, manuals, and technical instructions.
Collaborate with Operations to resolve customer inquiries and provide timely technical support.
Partner with Sales and Engineering to address installation, integration, and service‑related issues.
Conduct final assembly, quality testing, and shipment preparation for new equipment.
Prepare detailed trip reports documenting equipment status, service performed, and potential parts or upgrade opportunities.