Field Service Technician - Packaging & Automation

ID Technology LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

ID Technology LLC in Charlotte, NC seeks a customer-focused Field Service Technician to install, demonstrate, maintain and repair marking and labeling equipment. You’ll develop reports and attend trainings while traveling up to 60% of the time. A dependable vehicle, Real ID or passport, and PMMI certification are required.

You will contribute to service quality, identify customer needs, and stay current with market and technical trends, enhancing both customer satisfaction and company growth.

Qualifications

• Experience in repair and troubleshooting of electro-mechanical equipment.
• Ability to identify customer needs and match their solution with company products/services.
• Knowledge of industry and applications.
• PMMI certification: company provided.
• Computer literacy, especially MS Office. Syteline a plus.
• Ability to be on the road 60% of the time; including overnight trips.
• Must have dependable vehicle and good driving record; Real ID or Passport required for travel.
• Strong technical, communication and organizational skills.
• Self-motivated with desire to achieve personal professional growth.

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Develop reports in keeping with company reporting mechanisms
• Attend trainings and meetings as required by leadership
• Assist in office-based duties when not required to be in the field
• Keep current on trends from both market and technical perspectives

Skills

Electro-mechanical repair

Customer need matching

Strong communication

Organizational skills

Self-motivated

Travel readiness

Education

PMMI certification

Tools

MS Office

Syteline

Job description

ID Technology LLC in Charlotte, NC seeks a customer-focused Field Service Technician to install, demonstrate, maintain and repair marking and labeling equipment. You’ll develop reports and attend trainings while traveling up to 60% of the time. A dependable vehicle, Real ID or passport, and PMMI certification are required.

You will contribute to service quality, identify customer needs, and stay current with market and technical trends, enhancing both customer satisfaction and company growth.