On-the-Road Field Service Tech—Packaging & Automation

ID Technology; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/dental programs

Life insurance

Generous PTO

Retirement plan with company match

Job summary

ID Technology, part of ProMach, seeks a Field Service Technician to service marking, coding and labeling equipment in the Charlotte, NC area. You will install, demonstrate, maintain and repair equipment while developing reports and attending trainings to stay current with market and technical trends.

The role requires travel up to 60%, a valid driver’s license and a dependable vehicle. You’ll engage with customers, identify needs, and provide hands-on service with a focus on safety and quality.

Qualifications

• Experience in repair and troubleshooting of electro-mechanical equipment.
• Ability to identify customer needs and match their solution with company products/services.
• Knowledge of industry and applications.
• PMMI certification: company provided.
• Computer literacy, MS Office. Syteline a plus.
• Ability to be on the road 60% of the time; including overnight trips.
• Must have dependable vehicle and good driving record; Real ID or Passport are required for travel.
• Ability to conduct business in an ethical, successful manner.
• Strong technical, communication and organizational skills.
• Self-motivated with desire to achieve personal professional growth.

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment.
• Develop reports in keeping with company reporting mechanisms.
• Attend trainings and meetings as required by leadership.
• Assist in office-based duties when not required to be in the field.
• Keep current on trends from both market and technical perspectives.

Skills

Electro-mechanical repair

Identify customer needs

Industry knowledge

PMMI certification

MS Office

Syteline

60% travel

Valid driving record/vehicle

Ethical, professional conduct

Technical, communication & org skills

Self-motivated growth mindset

Tools

Syteline

Job description

ID Technology, part of ProMach, seeks a Field Service Technician to service marking, coding and labeling equipment in the Charlotte, NC area. You will install, demonstrate, maintain and repair equipment while developing reports and attending trainings to stay current with market and technical trends.

The role requires travel up to 60%, a valid driver’s license and a dependable vehicle. You’ll engage with customers, identify needs, and provide hands-on service with a focus on safety and quality.