Field Service Technician: HFFS & Tray Sealing Equipment

Pro Mach, Inc.; Rocky Mount (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

ProMach, Inc. (Ossid division) in Rocky Mount, NC, is seeking a skilled Field Service Technician to support horizontal form fill and seal and tray sealing equipment across the lifecycle from installation to FAT and emergency service.

The role requires problem-solving, hands-on work, and the ability to read schematics, with up to 25% travel nationally. We value teamwork, safety, and customer-focused problem solving.

Qualifications

• Minimum 5 years' experience in technical support or machinery servicing.
• Hands-on assembly and integration of electro-mechanical systems.
• Ability to read engineering drawings and wiring diagrams.

Responsibilities

• Troubleshoot, repair, assemble, install, and integrate complex machinery.
• Lead or supervise customer personnel during installation and service activities.
• Diagnose discrepancies and document service performed in reports.
• Prepare trip reports detailing equipment status and opportunities.
• Communicate with Sales and Engineering to resolve service issues.

Skills

Troubleshooting

Mechanical aptitude

Electrical aptitude

Customer service

Multi-tasking

Tools

SolidWorks

AutoCAD

Measuring instruments

Job description

ProMach, Inc. (Ossid division) in Rocky Mount, NC, is seeking a skilled Field Service Technician to support horizontal form fill and seal and tray sealing equipment across the lifecycle from installation to FAT and emergency service.

The role requires problem-solving, hands-on work, and the ability to read schematics, with up to 25% travel nationally. We value teamwork, safety, and customer-focused problem solving.