Field Service Technician – Packaging Automation (70% Travel)

Federal Mfg; Rocky Mount (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Benefits package

Job summary

Ossid, based in Rocky Mount, NC, seeks a talented Field Service Technician to provide technical support/service to customers during the complete life cycle of a machine. Responsibilities include assembling machines, startup with FAT, installation, upgrades, and emergency field service.

You will travel up to 70% domestically, troubleshooting and repairing complex systems, while maintaining strong customer relationships and supporting engineering and sales as needed.

Qualifications

• 5 years’ minimum experience in highly skilled technical support and/or building of an electro-mechanical product/system.
• Ability to travel up to 70% of the time, mostly domestic.
• Excellent interpersonal skills.
• Must have mechanical knowledge of how automation works and the ability to assemble machines.
• Problem solving and independent judgment skills.
• Ability to read blue prints, Solidworks, Autocad, etc.

Responsibilities

• Troubleshoot, repair, assemble, install and integrate machinery of a complex and involved design requiring a high level of technical skill/knowledge and independent problem solving skills.
• Identify and correct machine discrepancies.
• Maintain positive customer relationships at all times. Identify new product opportunities. Make recommendations for product improvements.
• Work from engineering drawings and specifications, detailed written and/or verbal instructions, handbooks, manuals, etc.
• Provide assistance and work support for plant Operations Department receiving and responding to customers’ technical inquiries.
• Function as a technical resource for the Sales Department’s Sales Representatives and Engineering Design Department to address and resolve inquiries and problems related to installation/integration or repair.
• Perform final assembly, quality tests, and delivery preparation of equipment prior to shipment.
• Prepare trip reports that update the company as to the status and condition of installed equipment conditions and identifies additional equipment/parts opportunities.

Skills

Mechanical knowledge

Problem solving

Interpersonal skills

Reading blueprints

Wiring schematics

Travel readiness

AutoCAD/SolidWorks reading

Tools

SolidWorks

AutoCAD

Job description

Ossid, based in Rocky Mount, NC, seeks a talented Field Service Technician to provide technical support/service to customers during the complete life cycle of a machine. Responsibilities include assembling machines, startup with FAT, installation, upgrades, and emergency field service.

You will travel up to 70% domestically, troubleshooting and repairing complex systems, while maintaining strong customer relationships and supporting engineering and sales as needed.