Field Service Technician – Onsite Customer Support

Canon Solutions America; City of Rochester (NY); On-site; USD 26,174 - 36,244; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Casual dress code

Volunteer opportunities

Canon welcome kit

Competitive compensation package with benefits

Job summary

A leading imaging solutions provider is seeking a Field Service Technician in Rochester, NY. In this customer-facing role, you will ensure optimal performance and customer satisfaction by providing maintenance for Canon products. Key responsibilities include reporting product issues, maintaining documentation, and meeting customer demands. The position offers compensation ranging from $19.00 to $26.31 per hour, along with comprehensive benefits and perks.

Qualifications

• Must be able to comply with COVID-19 policies, including vaccination.
• Valid driver's license with an acceptable driving record.
• Ability to successfully complete training within 120 days.

Responsibilities

• Report product failure trends and serviceability issues.
• Provide efficient and responsive on-site maintenance.
• Maintain all documentation and Canon property assigned.
• Showcase strong customer satisfaction skills.
• Facilitate performance to meet branch metrics.

Skills

Customer communication skills

Problem-solving

Ability to lift 50 pounds

Basic understanding of internet environments

Education

High School diploma or equivalent

Job description

A leading imaging solutions provider is seeking a Field Service Technician in Rochester, NY. In this customer-facing role, you will ensure optimal performance and customer satisfaction by providing maintenance for Canon products. Key responsibilities include reporting product issues, maintaining documentation, and meeting customer demands. The position offers compensation ranging from $19.00 to $26.31 per hour, along with comprehensive benefits and perks.