Field Service Technician: Uptime and Multi-Vendor Support

Eastman Kodak Company; City of Rochester (NY); On-site; USD 41,328 - 46,838; Full time

Job summary

A global imaging technology leader is looking for a Field Service Technician in Rochester, NY. This role entails installing, maintaining, and repairing Kodak and multi-vendor systems. The technician will ensure optimal performance and enhance customer satisfaction through effective communication and territory management. Required qualifications include A+ Certification, an Associate's Degree in a technical field, and ideally three years of field service experience. The field service technician will need to travel and may need to provide after-hours support.

Qualifications

• A+ Certification or equivalent experience servicing PC hardware and software.
• Associates Degree or Certification in electrical or mechanical engineering.
• Preferred three or more years related field service experience.

Responsibilities

• Responsible for on-site installations and maintenance of Kodak systems.
• Ensure customer satisfaction by managing territory and service calls.
• Perform necessary servicing and preventative maintenance of equipment.

Skills

Ability to learn and apply new technologies

Knowledge of PC operating systems

Analytical and problem-solving skills

Electromechanical skills

Effective business tool usage

Exceptional interpersonal skills

Education

A+ Certification or equivalent experience

Associates Degree in electrical or mechanical engineering

Three or more years related field service experience

Job description

A global imaging technology leader is looking for a Field Service Technician in Rochester, NY. This role entails installing, maintaining, and repairing Kodak and multi-vendor systems. The technician will ensure optimal performance and enhance customer satisfaction through effective communication and territory management. Required qualifications include A+ Certification, an Associate's Degree in a technical field, and ideally three years of field service experience. The field service technician will need to travel and may need to provide after-hours support.