Field Service Technician: On-Site Install & Repair Pro

DistributionNOW; Casper (WY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k)/ Retirement savings

Comprehensive Benefits (medical, dent‌

vision, life and disability coverage

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DistributionNOW is seeking a Service Technician to deliver exemplary field-service and customer support. You will coordinate workflow with dispatch, manage on-site installation, repair and testing tasks, diagnose equipment issues, and produce detailed service reports.

You will document processes, operate field automation systems, and work with the technical team to meet customer requirements. A positive customer relationship is essential.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to troubleshoot, test, repair and service technical equipment.
• Must be able to follow directions and safety procedures.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine solutions on equipment.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow company procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Understand customer requirements and make appropriate recommendations.
• Build positive relationships with customers.

Skills

Interpersonal skills

Written communications

Troubleshooting

Field service experience

Education

High School diploma

Job description

DistributionNOW is seeking a Service Technician to deliver exemplary field-service and customer support. You will coordinate workflow with dispatch, manage on-site installation, repair and testing tasks, diagnose equipment issues, and produce detailed service reports.

You will document processes, operate field automation systems, and work with the technical team to meet customer requirements. A positive customer relationship is essential.