Service Technician

DNOW; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k)/ Retirement savings

Comprehensive Benefits (medical, dental, vision, life and disability coverage)

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

A leading service provider is searching for a Service Technician to ensure excellent customer service through field visits. The role requires a high school diploma, strong problem-solving skills, and effective communication. Benefits include a competitive salary, 401(k), and comprehensive medical coverage. Join a friendly work environment with numerous career growth opportunities.

Qualifications

• High school diploma or equivalent in work experience.
• Excellent interpersonal skills, proficient in oral and written communications.
• Assembly experience preferred.
• Be able to adapt to changing schedules and work flexible shifts.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose technical problems and determine proper solutions.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow all company procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations within capabilities.
• Build positive relationship with customers.

Skills

Excellent interpersonal skills

Ability to troubleshoot, test, repair, and service technical equipment

Familiarity with mobile tools and applications

Flexible shifts

Education

High School diploma or equivalent work experience

Tools

Field automation systems

Job description

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays

We are an equal opportunities employer and welcome applications from all qualified candidates.