Field Service Technician: Onsite Tech & Customer Solutions

DistributionNOW

Midland (TX)

Hybrid

USD 52,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Bonus

401(k) plan

Medical & dental coverage

Vision & life insurance

Paid vacation

Job summary

DistributionNOW in Midland, TX is seeking a Service Technician to deliver on-site service and exceptional customer support during field visits and dispatches. You will diagnose equipment issues, perform installation, maintenance and testing, and produce detailed service reports.

Join our team to collaborate with the technical staff, follow field procedures, and ensure customer satisfaction and retention through proactive service and reliable support.

Qualifications

High School diploma or equivalent work experience.
Excellent interpersonal skills, written and oral communication.
Assembly experience preferred.
Basic reading skills; follow directions.

Responsibilities

Provide service and customer support during field visits or dispatches.
Tie workflow to schedule.
Manage on-site installation, repair, maintenance, and test tasks.
Diagnose errors or technical problems and determine solutions.
Produce timely and detailed service reports.
Document processes.
Operate vehicle safely and use field automation systems.
Follow company procedures and protocols.
Cooperate with technical team and share information.
Understand customer requirements and make recommendations.

Skills

Troubleshooting

Customer service

Field service

Equipment testing

Documentation

Education

High School diploma

Tools

Mobile tools

Job description

Join our team to collaborate with the technical staff, follow field procedures, and ensure customer satisfaction and retention through proactive service and reliable support.

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