Field Service Technician: On-Site Diagnostics & Territory

Tennant Company; Lawrenceville, Northern (GA, KY); Hybrid; USD 43,000 - 64,000; Full time

Benefits offered by this job

Performance-based incentives

Excellent benefits package

Company Service Vehicle

Cell phone and Tablet

Uniforms

Specialty Tools

Comprehensive training program

Job summary

Tennant Company in the United States is seeking a Field Service Technician to diagnose equipment issues and keep Tennant products running across customer sites. You will perform preventative maintenance, troubleshoot electrical and mechanical systems, and communicate service needs clearly to customers.

You will own your territory, plan daily routes, and document service activities. The role requires the ability to lift up to 60 pounds, drive to sites, and collaborate with sales and service

Qualifications

• High school diploma or equivalent.
• Valid driver's license plus meet Tennant Company driving policy requirements.
• 0-2 years of experience: Troubleshooting and repairing mechanical and electrical systems.
• Reading and interpreting electrical schematics.
• Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.).
• Using a personal computer, MS Office Suite, and email.

Responsibilities

• Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
• Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and utilize proper PPE.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Skills

Troubleshooting

Reading schematics

Electrical systems

Mechanical systems

Hand tools

MS Office

Email

Education

High school diploma or equivalent

Tools

Multimeter

Voltmeter

Job description

Tennant Company in the United States is seeking a Field Service Technician to diagnose equipment issues and keep Tennant products running across customer sites. You will perform preventative maintenance, troubleshoot electrical and mechanical systems, and communicate service needs clearly to customers.

You will own your territory, plan daily routes, and document service activities. The role requires the ability to lift up to 60 pounds, drive to sites, and collaborate with sales and service